ANALISIS TINGKAT KEPUASAN KERJA PADA PT NUANSA CIPTA MAGELLO

Abstract

Febyanti Karaeng. 2021. Job Satisfaction Level Analysis at PT Nuansa Cipta Magello, supervised by Sylvia Sjarlis dan Didiek Handayani Gusti. This study aims to analyze the level of job satisfaction of employees of PT Nuansa Cipta Magello, analyze job priority attributes that need to get quality improvement. This research is a quantitative research. Sources of data in this study are primary data by distributing questionnaires to respondents, and secondary data in the form of books, journals and others. The number of samples used was 104 samples. The data analysis technique used is the IPA diagram analysis.The results of this study the value of the level of satisfaction of employees about service quality at PT. Nuansa Cipta Magello obtained from the results of the level of conformity test where the employees of PT Nuansa Cipta Magello have felt very satisfied with the company's quality service, related to the classification of the Criteria The percentage of the assessment is on the very satisfied criteria, therefore it can be said that the worker or employee is satisfied with the performance at PT. Magello Cipta Nuance. Based on the results of the Important Performance Analysis (IPA) analysis, it is known that work items that need to improve service quality are in the management dimension service with the statement item "There is feedback from superiors on the work being done", the second is on service dimension facilities with a statement item " office facilities are provided by companies that support work”.