PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DI PUSKESMAS TAMMERODO KECAMATAN SENDANA KABUPATEN MAJENE PROVINSI SULAWESI BARAT

Abstract

Nurani. 2020. The Effect of Service Quality on Community Satisfaction in Puskesmas Tammerodo Kec. Tammerodo Sendana, Majene Regency, West Sulawesi Province, supervised by Muhammad Hidayat and Andi Djalante. This study aims to determine and analyze the effect of tangible variables, reliability, responsiveness, assurance and empathy partially and simultaneously on community satisfaction at Tammerodo Health Center, Tammerodo Sendana District, Majene Regency, West Sulawesi Province, and the most dominant variable influencing community satisfaction at Tammerodo Health Center, Tammerodo District. Sendana, Majene Regency, West Sulawesi Province. The research approach is a survey approach. The research was conducted at the Tammerodo Puskesmas, Tammerodo Sendana District, Majene Regency, West Sulawesi Province. The research period was June to November 2020. This study used a survey method. The population in this study were 189 patients who visited the Tammerodo Health Center. Sampling in this study uses probability sampling techniques, because all consumers / communities have the same opportunity / opportunity to be selected as samples. The sample used in this study were 189 people. The data analysis used was Multiple Regression Analysis. The results showed that there was a positive and significant influence on tangible variables, reliability, responsiveness, assurance and empathy partially and simultaneously on community satisfaction at the Tammerodo Health Center, Tammerodo Sendana District, Majene Regency, West Sulawesi Province, and the most dominant assurance variable had an effect on community satisfaction. at Tammerodo Health Center, Tammerodo Sendana District, Majene Regency, West Sulawesi Province.