PENGARUH LINGKUNGAN KERJA, MOTIVASI KERJA DAN KOMITMEN ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19 DI DINAS PERINDUSTRIAN, PERDAGANGAN, KOPERASI DAN UKM KABUPATEN KEPULAUAN SELAYAR

Abstract

Sofyan. 2020. This study aims to examine and explain (1) the influence of the work environment, work motivation and organizational commitment partially on the quality of public services during the Covid-19 pandemic at the Department of Industry, Trade, Cooperation and UKM, Selayar Islands Regency (2) work, work motivation and organizational commitment simultaneously to the quality of public services during the Covid-19 pandemic at the Department of Industry, Trade, Cooperation and UKM, Selayar Islands Regency. The research approach used is a quantitative approach. This research was conducted at the Department of Industry, Trade, Cooperation and UKM, Selayar Islands Regency. When the research was conducted starting in July 2020. With a population of 81 people. The results of this study indicate that (1) there is a partially insignificant effect of the work environment on the quality of public services during the Covid-19 pandemic at the Department of Industry, Trade, Cooperation and UKM, Selayar Islands Regency (2) there is a positive and significant effect on work motivation partially on the quality of public services during the Covid-19 pandemic at the Department of Industry, Trade, Cooperation and UKM, Selayar Islands Regency (3) there is a positive and significant effect of organizational commitment partially on the quality of public services during the Covid-19 pandemic at the Industry, Trade Service , Co-operation and UKM of Selayar Islands Regency (4) there is a positive and significant influence of the work environment, work motivation and organizational commitment simultaneously on the quality of public services during the Covid-19 pandemic at the Department of Industry, Trade, Cooperation and UKM of Selayar Islands Regency.