PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT UMUM DAERAH (RSUD) POLEWALI KABUPATEN POLEWALI MANDAR

Abstract

Tatak Dwi Prakoso Sudjadi. 2021. The Effect of Service Quality on Outpatient Patient Satisfaction at Polewali Regional General Hospital (RSUD) Polewali Mandar Regency, supervised by Sylvia Sjarlis and Didiek Handayani Gusti. This study uses a quantitative method with a cross-sectional design that aims to determine the relationship between the independent and dependent variables where the measurement of cause and effect is simultaneous. The results showed that the quality of service increased the rate of outpatient services with the variables of reliability, responsiveness, assurance, empathy, and Tangible affecting outpatient satisfaction at the General Hospital. Polewali area, Polewali Mandar Regency. Service quality consisting of Reliability, Responsiveness, Assurance, Empathy, and Tangibles partially and simultaneously affects patient satisfaction. The reliability variable's existence most influences the satisfaction of outpatients at the Polewali Mandar District General Hospital.