This study aims to determine whether the Kaizen strategy influences customersat-isfaction at the Budget Hotel in Makassar. Data collection uses primary data and secondary data obtained fromquestionnaires and. Samples taken ...

This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests on customer satisfaction. Whereas in this study trying to recompile TQM by involving the ...