Firman, Ahmad; Mustapa, Zainuddin; Ilyas, Gunawan Bata; Putra, AHPK
(Korea Distribution Science Associaton, 2020-01-05)
This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests
on customer satisfaction. Whereas in this study trying to recompile TQM by involving the ...