Nobel Indonesia Institute

Relationship Of TQM On Managerial Performance : Evidence From Property Sector in lndonesia

Show simple item record Firman, Ahmad Mustapa, Zainuddin Ilyas, Gunawan Bata Putra, AHPK 2021-02-04T03:39:18Z 2021-02-04T03:39:18Z 2020-01-05
dc.identifier.issn 2093-7717
dc.identifier.issn 1738-3110
dc.description.abstract This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests on customer satisfaction. Whereas in this study trying to recompile TQM by involving the variables Innovation and competitive advantage to stimulate managerial performance improvement where performance measurements include various measurements such as financial performance, marketing performance, and production performance in the property industry. Research design, data, and methodology: Total sample are 105 respondents coming from middle to top level of management in the property sector in Indonesia. To empirically prove the results of this study using multiply regression analysis as a test tool for analysis. Results and Findings: The results of this study confirm that TQM has a positive effect on market competition, innovation, and company performance indirectly. However, it does not have a significant impact if it is directly related to TQM on company performance. In this case, TQM for property companies in Indonesia would not have been possible without the role of innovation and market competition. So that the managerial implications of this study also confirm that TQM is essential and feels obligatory to be implemented optimally. en_US
dc.language.iso en en_US
dc.publisher Korea Distribution Science Associaton en_US
dc.relation.ispartofseries 18;1
dc.subject TQM, Innovation, Competitive Advantage, Market Competition en_US
dc.title Relationship Of TQM On Managerial Performance : Evidence From Property Sector in lndonesia en_US
dc.type Article en_US

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